To use a custom domain name, you will need to modify the DNS Records wherever you purchased the domain. This will include editing the CNAME for the subdomain and adding a TXT Record (instructions below).
How to Add Your Domain and Set Up DNS Easily
Adding your own domain to your hosting is simple if you follow these steps:
Step 1: Add Your Domain
Enter your domain name and click Apply.
Step 2: Set Up DNS Records
You’ll see instructions to add two DNS records in your domain registrar or hosting provider’s control panel. This step is important to prove that you own the domain.
Step 3: Confirm Setup
After adding the DNS records, go back to your panel and click “Ready, check now.”
What Happens Next?
If DNS is correct:
You’ll see a message saying “All good, please wait while we finish the setup.”
After a short wait, your domain status will switch to Active, and you’re all set!If DNS isn’t found right away:
Sometimes DNS changes take time (up to 24 hours) to update.
You’ll get a message like “DNS not found yet, please check back later.”
Just wait a bit and try again — your domain will become active once the records show up.If DNS records are missing or wrong:
You’ll see an error with tips on fixing it or a note to contact support.
Double-check your DNS setup and try again.
Test your Custom Domain
Open a new tab or window in your web browser and type in app.yourcustomdomain.com.
Your Closely website will open if your DNS settings are configured correctly.
📌 Please note: It may take up to three days before your custom domain is properly forwarded to Closely.
Changing Your Domain
If you need to change the domain associated with your account, this cannot be done directly through the system. To request any domain changes, you must contact your account manager for assistance