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Missing {company_name}, {first_name} or other variables in the messages
Missing {company_name}, {first_name} or other variables in the messages
Bogdan Ostapchuk avatar
Written by Bogdan Ostapchuk
Updated over a week ago

If you noticed that some variables don't have actual values in your automated messages:

- when you use a CSV file to create a campaign, be sure that each contact has all necessary data in the fields

- when you use URL to create a campaign: in rare occasions our app can't pick up the name or other variables from a contact's page on LinkedIn

if you encounter this case, please, contact our support team via chat and provide the following information:

1) campaign's name

2) a screenshot of the conversation on Linkedin

3) URL to the conversation on LinkedIn

We'll be glad to assist in the shortest time possible :)

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